Intermediary FAQs

This is your personal unique reference number for Skipton International. We have provided this to you on all recent communications. Please note that you need to be a registered intermediary with Skipton International to obtain a personal unique reference number. If this is something you would like please email mortgagesales@skiptoninternational.com or phone +44(0)1481 734000 or +44(0)1534 509501 and we will be happy to assist. If you are not a registered intermediary with Skipton International, you can use the AIP calculator by completing the New Intermediary form.

An Enquiry ID is a unique reference which is provided by email from your previous client's quote. Please keep this ID saved if you would like to return to the same client's records and update information.

Yes, this can be done here. Simply enter in the Enquiry ID on the Approval In Principle homepage, alongside your email address and Intermediary reference number. This will return you to your original session. 

There is no timeout on the Approval In Principle Calculator. 

If your email is not recognised, it means that we do not have your details on file or the Intermediary reference number does not match. For further assistance, please contact a member of our team by emailing mortgagesales@skiptoninternational.com or phone +44(0)1481 734000 or +44(0)1534 509501.

To register as an intermediary, please complete the application on our Join Our Panel page. If you have any questions or would like to check your panel status, please email mortgagesales@skiptoninternational.com or call +44(0)1481 734000 or +44(0)1534 509501. 

Yes, you can access the Skipton Approval In Principle Calculator as many times as you wish. Please note that you cannot access the calculator as a guest intermediary if you are already a registered intermediary with Skipton International.

You will need to re-register with Skipton International noting your new company details, and will be provided with an updated Intermediary Reference Number for future use.

Please note that the spreadsheets have been replaced. Click here, to access the Skipton International Approval In Principle Calculator. 

There is no limit on how many times you can recalculate your client's affordability, making it easier to review and amend borrowing requirements.

Please note, once you proceed beyond your client's personal details (i.e property location, nationality) this information will no longer be amendable. If you have made an error, you will then need to start the process again by using the 'new customer button'.

There is no limit, you can access as many clients as you would like at one time.

Please contact a member of our team by emailing mortgagesales@skiptoninternational.com or phone +44(0)1481 734000 or +44(0)1534 509501 and we will be happy to assist.

If your email address is already registered, simply click 'Forgotten reference number?' on the Approval In Principle Calculator. If you have not received confirmation from us and require further assistance, please contact a member of our sales team by emailing mortgagesales@skiptoninternational.com or phone +44 1481 734000 or +44 1534 509501. 

If you submit a document that is not in English, you must provide a full English translation completed by an independent professional translator or translation company. The translation must include the translator's name, contact details, and a statement confirming it is a true and accurate translation of the original document. We may verify the translator's credentials through recognised professional bodies, such as the Chartered Institute of Linguists (CIOL) or the Institute of Translation and Interpreting (ITI), or by confirming their employment with a professional translation company. We cannot accept translations completed by the applicant, a family member, a friend, or produced using automated translation tools or services (such as Google Translate).  If the translation does not meet these requirements, we may ask for additional information or a revised translation, which could delay your application. To help avoid this, we recommend ensuring your translator provides all required certification details before you submit your documents.

Full details on how to register on the portal can be found in our user guide here.

Click on the Forgot Password? link on the login page and follow the instructions.

You can use the authenticator app of your choice.

You should bookmark https://hello.skiptoninternational.com/intermediary-dashboard.

You should close down your browser, open up a fresh browser window and try logging in again.

If you are having trouble accessing the portal, please contact the Mortgage Sales team.

Any individual working for a company registered with Skipton International can register to use the broker portal.

You will need to provide your email address, first name, and last name and already have registered on eMortgages.

Yes, non-brokers such as administrators or case handlers can register, provided they are part of a Skipton International registered company.

You can create an AIP either via the link on our website or by using the link available within the broker portal.

Once an AIP has been created, it will appear under “Latest Leads” in the portal. From there, you will have the option to select “Create a Case.”

If a change is required, you will need to create a new AIP and then convert the lead into a new case as outlined above.

Yes, certain fields, such as personal details, may be locked once a lead has been converted into a case. If any of these details need to be amended, you may need to create a new AIP and case.

Yes, products are based on the date and time of submission. However, if rates are reduced prior to the issue of an offer, the lower rate will be honoured if requested.

This will depend on the specific timing and circumstances, however the application will generally need to be submitted to secure the rate. Please contact the Mortgage Sales team for guidance.

Full details of the minimum submission requirements can be found on our website.

Yes, required supporting documents are outlined within each relevant section of the portal. You will not be able to submit a case until all required documentation has been provided.

There are a number of sections in the portal where you can click on a button to upload a document.

You can upload images and pdfs.

Please contact the Mortgage Sales Team by telephone or email, and they will advise on the next steps.

No, documents cannot be deleted once they have been uploaded. Please refer to the guidance above.

You can add more documents to any of these sections of the application after you have submitted it. Simply open up the application in the portal, navigate to the appropriate section and upload the document.

A postcode is not required for non-UK or manually entered addresses.

If the error message persists after correction, please contact the Mortgage Sales team for assistance.

Yes, you would need to resubmit the application after correcting the error. If there are further errors, the portal will highlight them.

No, submitted cases cannot be deleted on the portal. Please contact the Mortgage Sales team for assistance.

If the application has not yet been submitted, you can delete the case within the portal. If the application has already been submitted, please contact the Mortgage Sales team.

All registered staff

All registered staff

At present, brokers will only have visibility of their cases only. However, brokers have visibility of all leads under their brokerage.

Mortgage sales team

Mortgage sales team or complaints directly via complaints@skiptoninternational.com